Retail chain replaces 3-day classroom onboarding with self-paced modules
European retail company · ~60 employees
The problem
New hires sat through three days of slide presentations before touching the floor. Retention was low, managers repeated the same material monthly, and seasonal staff often started without completing training at all.
What we built
Eight interactive modules covering store operations, customer service standards, POS systems, and safety procedures. Each module runs 10–15 minutes with scenario-based exercises and knowledge checks. Mobile-optimized so staff can complete on their own time. SCORM-packaged and deployed to the client's existing LMS with automated progress tracking.
Construction firm digitizes annual safety certification program
Construction & engineering company · North America
The problem
Annual safety recertification required pulling crews off-site for a full day. Scheduling was a nightmare across multiple job sites, pass rates were inconsistent, and the paper-based tracking system made audits painful.
What we built
Six certification modules covering fall protection, hazard communication, equipment operation, and emergency response. Built with branching scenarios — workers make decisions in realistic job-site situations. Includes timed assessments for certification with automatic score tracking. Works offline on tablets for remote sites with poor connectivity.
SaaS startup builds customer education library from scratch
B2B software company · Series A stage
The problem
Support tickets were growing faster than the team. Most questions were basic "how do I" problems that could be solved with proper training. Customers were churning because they never learned to use the product's deeper features.
What we built
A 12-course customer academy covering everything from initial setup to advanced workflows. Short video walkthroughs paired with interactive practice environments where users click through the actual interface. Integrated with the client's help center so courses surface contextually when users get stuck.
Hotel group rolls out multilingual service training across 4 properties
Boutique hotel group · Mediterranean region
The problem
Staff across four properties spoke different native languages but needed consistent guest service standards. In-person training sessions required translators, and seasonal hires often started without any formal training.
What we built
Five service-training modules localized into three languages — each with role-play video scenarios filmed in a real hotel setting. Covers check-in procedures, complaint handling, upselling, and accessibility protocols. Microlearning format so housekeeping and front-desk staff complete modules between shifts on their phones.